Transforming Mindsets and Teams

Human Resources
Join this Transforming Mindsets and Teams course developed by the U.S. Agency for International Development (USAID) with support from the ASEAN Coordinating Committee on Micro, Small & Medium Enterprises (ACCMSME) and the US-ASEAN Business Council to learn about managing business mindsets and teams in the 21st century to improve flexibility and durability to enhance outcomes. The course is built on easy-to-follow learning modules that you can go through at your own pace. The modules come with various learning activities including micro-videos, pre-recorded webinars, and interactive lessons.
Business Stage Start Up
Language/s English

Human resources is one of the most crucial aspects to focus on in running a business. When the COVID-19 pandemic hit, it affected businesses in so many ways including their employees’ motivation, as well as business systems and cultures. An e-survey circulated by the ASEAN-USAID IGNITE project in November 2022 showed that working remotely was the highest reported human resource challenge businesses experienced by ASEAN Micro, Small and Medium Enterprises (MSMEs)s. Transforming Mindsets and Teams lays out basic competence and knowledge for ASEAN MSMEs to triumph in a global economy and level the playing field with larger companies.

One of the biggest challenges faced by the ASEAN MSMEs falls on the human resource aspect due to changes in a working culture that impacts teams’ motivation, engagement, and performance. The question will be how to drive ASEAN MSMEs’ growth in human resource aspects for their continuity during disruptions. With the Transforming Mindsets and Teams Course, learners will experience building business continuity plans, building digital native culture in the business, and preparing teams for a digital managing environment that enables small and medium enterprises to deal with the challenges arising from change.


Module 1: Doing Business in the 21st century

  • Webinar: Business Fundamentals in the 21st Century
  • Interactive Lesson: Revenue Streams Analysis
  • Video: Risk Management in Digital Business

Module 2: Getting your Digital Workforce Ready

  • Interactive Lesson: Digital Readiness Check Up
  • Interactive Lesson: Building a Digital Ready Workforce
  • Video: Scaling your Digital-Native Culture

Module 3: Powering Your Team Digitally

  • Video: Digital Workflows for Effective Organization
  • Interactive Lesson: Communicating With Your Digital Team
  • Video: Managing Digital Teams

Module 4: Understanding Digital Business Models

  • Webinar: Key Trends in SME Digital Business Model
  • Interactive Lesson: Exploring Digital Business Models
  • Video: Business Continuity Plan
Provided By
The Business Continuity and Resilience (BCR) Tab provides content for ASEAN MSMEs on how to anticipate disruptions (i.e., natural disasters or pandemics) and prepare a plan to ensure that business operations can continue if disruptions materialize. The BCR Tab is developed by the U.S. Agency for International Development (USAID) with support from the ASEAN Coordinating Committee on MSMEs (ACCMSME) and the US-ASEAN Business Council.