Training

  • Course Type

  • Course Level

Productivity Programs

Category:Technology

Course Level Startup

Cover page - Productivity Programs

Course Description

Productivity programs are tools that you can use to create documents, presentations, tables, charts, and graphs. This course explores the most common productivity software applications used in business, in education, and at home. In this course, you will learn the features of various productivity programs such as word processing software, spreadsheets, presentation software, and databases. You will also learn how to select the right software to cater to your needs.

Course Benefits

Productivity programs are used in business for schedules, resumes, business plans, and more. These programs are widely known and used on a daily basis. In school, students are using these applications to write essays, create presentations, and organize their schedule. High Schools and Colleges have started demanding a typed final essay for a grade; forming these applications into a vital part of education. Others may use the applications at home for any other tasks, making these applications a universal tool.

Sustainability: Learning from Leading Companies

Category:Operations

Course Level Growing

Course Description

We are facing enormous environmental and social challenges. Solving these will require all of us to understand the issues as well as actively addressing them. Businesses have a key role to play in moving towards a sustainable future. This course explores the 2030 Agenda for Sustainable Development and provides insights on how to integrate sustainability into business strategy and operations.

Meet practitioners who have successfully transformed and integrated sustainable business practices in large global organizations and learn about their experience. In week 1, we’ll take a look at core concepts and the foundations of building a sustainability strategy. Topics discussed include materiality, governance, investor interaction, and reporting. In week 2, we’ll focus on specific sustainability issues, such as climate challenge, supply chain, and the circular economy, and look at possible corporate actions.

You’ll learn how to make sustainability a core part of your corporate strategy and how to execute such a strategy to achieve positive impact.

To enroll in this course, please click the ‘Course Content‘ to be directed to the openSAP course website.

Course Benefits

Join this free online course to learn how you can integrate sustainability as part of your corporate strategy and positively contribute to the 2030 Agenda for Sustainable Development. You’ll learn from senior executives from a variety of companies who’ve successfully implemented sustainability practices.

Presenting Data

Category:Operations

Course Level Startup

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Course Summary

What’s the most effective way to present my business’s data?

Learn about different types of charts and graphs that can help people understand and value your business. Discover how to create effective charts using spreadsheet software. Learn how to choose the right kind of chart for the information you want to convey.

In this course, you will learn how to:
hpDecide what type of chart to use to present your data effectively
hpUse spreadsheet software to create charts and graphs

 

Design Thinking and Challenge Management

Category:Technology

Course Level Startup

Course Description

Design Thinking and Challenge Management combine techniques that foster an innovation culture in companies with a human-centric approach.

Ongoing digitization sets totally new standards every day and brings a lot of new requirements to economies, businesses, and people. The digital transformation is changing society and is evident all around us.

Innovation cycles have accelerated massively and require a different behavior than in the past. Agile innovation is the prerequisite for success. Organizational changes have to be accompanied by personal or individual change, as digital transformation is only effective and successful in an enterprise when personal transformation happens in parallel.

Well-established methodologies and concepts have to be combined with new concepts that fit into today’s world. Design Thinking is a proven methodology that SAP offers to customers, but also uses itself to support out-of-the-box thinking and the development of new innovation approaches in an agile, fast, and structured way. With Challenge Management by Dr. Wladimir Klitschko, we invite people and organizations to experience a concept that complements agile corporate methodologies such as Design Thinking with meaningful personal strategies that enable people to confidently deal with the challenges arising from change.

To enroll in this course, please click the ‘Course Content‘ to be directed to the openSAP course website.

Course Benefits

Join this free online course with Dr. Wladimir Klitschko to learn about his Challenge Management philosophy and how the combination with Design Thinking fosters innovation on an enterprise and personal level. Coupling both methodologies provides professionals with the tools and methods to transform and innovate the businesses they are working in, and to develop personal skills to face the challenges that arise with digital transformation.

Prepare for your Marketing Cloud Email Specialist Credential

Category:Technology

Course Level Growing

Course Description

Preparing to sit for your Marketing Cloud Email Specialist exam? Check out this trailmix that has been curated to help you get exam ready!

Course Objective

After completing this unit, you’ll be able to:

  • Exam guide, recommended courses, signing up for your exam, etc.
  • Explore our powerful suite of products and start building your digital marketing strategy.
  • Take a tour of Email Studio and start setting it up for your users.
  • Discover best practices to use when designing and sending an email.
  • Learn about laws and regulations for collecting personal data, using it, and protecting privacy.
  • Learn to scale your marketing efforts using first-party data, templates, and automations.
  • Discover the power of Distributed Marketing and how to implement it.
  • Learn the three steps to creating effective marketing emails.
  • Learn the value of successful content and how our tools can help you create it.
  • Learn how to use Content Builder to create a library of customized, reusable content.
  • Learn how to build and deliver personalized emails that create lasting customer relationships.
  • Learn how Content Builder can help you organize and manage your content.
  • Segment your audience and deliver the right message to the right person at the right time.
  • Connect your data, departments, and channels to deliver great 1-to-1 customer experiences.
  • Create your ideal integration with the Marketing Cloud REST and SOAP APIs.
  • Set up your new Marketing Cloud account, add users, send emails, and track your results.
  • Discover the virtues of good content and learn how Content Builder can help you drive customer engagement.
  • Use this powerful Marketing Cloud tool to automate and optimize customer interactions.

Course Developer

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies — cloud, mobile, social, voice, and artificial intelligence — to connect to their customers in a whole new way. They are coming to us as their trusted advisor, and together we are transforming their businesses around the customer.

Salesforce Customer 360 is our vision for how we help customers with their digital transformations. With Customer 360, all your teams — marketing, sales, service, commerce, IT, and analytics — have a single view of customer data on an integrated CRM platform powered by AI.  Collaboration is easier, so employees can work together to build lasting, trusted relationships and deliver the intelligent, personalised experiences their customers expect.

Salesforce is committed to a set of core values — trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row. For information, please visit www.salesforce.com.

Enhance Emails with Interactivity

Category:Technology

Course Level Growing

Course Description

Use interactive features in Content Builder emails.

Course Objective

After completing this unit, you’ll be able to:

  • Gather customer data directly from your email using Interactive Email Forms.
  • Add interactivity and real-time updates to emails using AMP code.

Course Developer

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies — cloud, mobile, social, voice, and artificial intelligence — to connect to their customers in a whole new way. They are coming to us as their trusted advisor, and together we are transforming their businesses around the customer.

Salesforce Customer 360 is our vision for how we help customers with their digital transformations. With Customer 360, all your teams — marketing, sales, service, commerce, IT, and analytics — have a single view of customer data on an integrated CRM platform powered by AI.  Collaboration is easier, so employees can work together to build lasting, trusted relationships and deliver the intelligent, personalised experiences their customers expect.

Salesforce is committed to a set of core values — trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row. For information, please visit www.salesforce.com.

Social Media Marketing

Category:Marketing

Course Level Startup

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Course Summary

Using social media marketing to build your business

Explore a range of different social media marketing campaigns. Learn how to create a social media advertisement that will reach your target customers.

In this course, you will learn:
hpA variety of social media marketing campaigns
hpHow to create a Facebook ad targeted to your customers

The Internet and the World Wide Web

Category:Technology

Course Level Startup

Lesson 2 - The Internet and the World Wide Web_Page_01

Course Description

The Internet can connect you to people, information, and resources around the world. This course shows you how to connect to the Internet, browse webpages and websites, use search engines, and communicate with others using email, instant messaging, blogs, and other media.

Course Benefits

The Internet has changed the way people communicate with each other. You can access and use various services related to finding information, communicating, and conducting business on the Internet.

Sustainability through Digital Transformation

Category:Technology

Course Level Growing

Course Description

Digitization is the word on everyone’s lips. Businesses, governments, and other public organizations are busy trying to define their own digital roadmap. But how is this connected with sustainability? Events like the United Nations Conference on Climate Change in Paris or the World Economic Forum in Davos made it clear that if businesses want to survive, they have to learn how to become sustainable. And digitization plays a key role in enabling this. “Sustainability through Digital Transformation” allows you to explore the opportunities digitization offers to further drive sustainability. The course shows how the power of technology can help companies become more successful and at the same time contribute to the United Nations Sustainable Development Goals.

Together, we’ll explore opportunities to master the “Fourth Industrial Revolution”. We’ll look at examples of how to leverage digital innovation to transform industry sectors, including health, mobility, financial services, and education for the better.

To enroll in this course, please click the ‘Course Content‘ to be directed to the openSAP course website.

Course Benefits

Join this free open online course, Sustainability Through Digital Transformation, to explore how companies can embrace the opportunities that are arising. In this course, you’ll learn about the evolution of sustainability within organizations in the areas of integrated reporting, social and environmental impact creation, and responsible investment. You’ll become familiar with recent sustainability frameworks, including the SDGs (Sustainable Development Goals), and gain an understanding of how digitization can enable companies to become more successful while contributing to the SDGs.

Marketing Benefits vs Features

Category:Marketing

Course Level Startup

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Course Summary

How can you effectively promote the benefits of your products or services?

Learn how to effectively promote the advantages of your products or services to your target audience in order to help you increase sales. Learn how to use templates to create marketing materials.

In this course, you will learn how to:
hpUnderstand the difference between the benefits and features of your products or services and effectively promote them to your target market
hpUse online templates to create a flyer for your business

Effective Business Websites

Category:Technology

Course Level Startup

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Course Summary

How can your website meet your business goals by effectively reaching your target audience?

Learn how to build a user-friendly website that meets your business goals and effectively reaches your target audience. Learn how to use a web tool to create a website.

In this course, you will learn how to:
hpCreate a user-friendly website that meets your business goals and effectively reaches your target audience
hpUse online web design software to create a website for your business

Connecting Global Commerce

Category:Operations

Course Level Startup

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Course Description

Learn how PayPal operates across platforms and devices — enabling consumers to pay with any device or operating system they choose no matter if they’re on their mobile devices, desktops or in the physical store. Since PayPal touches both the consumer and the merchant, we have the data to help protect against fraudulent transactions on the consumer side, while helping merchants to better understand their customers.

Forum

Boost Your Business with Facebook

Category:Marketing

Course Level Startup

Learning Path Cover Art-for FB

About Facebook Blueprint

Blueprint is an online education tool to help businesses get started on Facebook and Instagram. This Learning Path has been specially selected for SMBs and includes how to create a business Page, how to promote and grow your business and measure the impact of what you do. There are also guides to best practice creative and branding. Learn through stories, facts, videos and interactive quizzes in these short easy to follow modules.

 

 

Get Started with Trailhead

Category:Operations

Course Level Growing

Course Description

Kick-off your Trailhead learning on the right path! This trailmix will share how to get the most out of your learning experience.

Course Objective

After completing this unit, you’ll be able to:

  • Earn badges, have fun, and build your career on Salesforce.
  • Your Trailhead Profile is your digital Salesforce resume. Learn how to personalize it with a vanity URL.
  • Read about other Trailblazers like you who are gaining skills, giving back, and leaving a path for others to follow.
  • Learn how Trailhead enabled Trailblazers to skill up, collaborate, and be more productive.
  • Connect with fellow Trailblazers to continue learning together.

Course Developer

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies — cloud, mobile, social, voice, and artificial intelligence — to connect to their customers in a whole new way. They are coming to us as their trusted advisor, and together we are transforming their businesses around the customer.

Salesforce Customer 360 is our vision for how we help customers with their digital transformations. With Customer 360, all your teams — marketing, sales, service, commerce, IT, and analytics — have a single view of customer data on an integrated CRM platform powered by AI.  Collaboration is easier, so employees can work together to build lasting, trusted relationships and deliver the intelligent, personalised experiences their customers expect.

Salesforce is committed to a set of core values — trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row. For information, please visit www.salesforce.com.

Enterprise Architecture in the Era of the Intelligent Enterprise

Category:Technology

Course Level Growing

Course Description

Modern companies are facing increasingly volatile market dynamics and the disruption of business processes and technology, which directly influences the enterprise strategy at both a strategic and an operational level. The Intelligent Enterprise is all about reinventing your company with AI, making it open and agile to master new challenges in a changing environment and creating an adaptable and future-oriented business platform.

Enterprise architecture (EA) supports the transformation journey towards the Intelligent Enterprise by providing concepts, models, and methodologies, which define the fundamental organization of the whole enterprise and its relations with ecosystems, leveraging new technologies and data for business innovations. Likewise, the enterprise architecture management (EAM) activities conducted in an organization to install, maintain, and develop the organization’s enterprise architecture and to consistently support business and IT goals, opportunities, and necessities.

The Intelligent Enterprise is not a ‘one-shot’ approach, and knowledge and experience of enterprise architecture and enterprise architecture management will help you significantly in transforming your company into an Intelligent Enterprise.

In this course, we’ll introduce you to the concept of the Intelligent Enterprise and its architecture – the business platform, tools, and methodologies to manage its complexity and transformation. We’ll discuss the value of the data and architecture of business platforms, how to simplify them and redesign processes around AI, and how to enable people – the most valuable resource in your enterprise. We’ll also show you how to influence leaders using enterprise architecture management.

To enroll in this course, please click the ‘Course Content‘ to be directed to the openSAP course website.

Course Benefits

Join this free online course to learn about how enterprise architecture is a key enabler in making the Intelligent Enterprise a success.

Tool for Entrepreneurship and Innovation

Category:Operations

Course Level Startup

About this Course:

This Entrepreneurship and Innovation (EI) training is designed for individuals that have existing enterprises, particularly those that have been recently established or those that have identified problems.

After EI training, participants will better understand how to innovate through an innovative process, and how to use the tools presented to spend time on innovating within their businesses. Participants will have a new skill set and confidence to think creatively, come up with innovative ideas and test these with people in and outside their business.

The EI is part of  Community-Based Enterprise Development (C-BED), a low cost, innovative training program designed by the International Labour Organization (ILO) to support skills development and empowerment in local communities for improvements in livelihoods, productivity and working conditions.

Available Lessons:

  1. Overview of the programme
  2. Introductions
  3. What is Innovation
  4. Creative Thinking
  5. Problem Definition
  6. Create Ideas
  7. Filter
  8. Pilot
  9. Action Plan

Eligible for Certification: Yes

 

 

 

The Aspiring Entrepreneurs Training

Category:Operations

Course Level Startup

About this Course:

The Aspiring Entrepreneurs (AE) training is focused on developing the basic competencies needed by entrepreneurs who are planning to start a business. The training will support entrepreneurs to review the key business principles of product, place, promotion and price, evaluate business ideas and develop strategies for success.

After completing the course, participants will understand how a business operates, how to assess different business strategies, and how to collaborate with others to promote their businesses success. Participants will have a new skill set and confidence to take action, make decisions and plan for the future of their business or prospective businesses.

The AE is part of  Community-Based Enterprise Development (C-BED), a low cost, innovative training program designed by the International Labour Organization (ILO) to support skills development and empowerment in local communities for improvements in livelihoods, productivity and working conditions.

Available Lessons:

  1. Overview of the programme
  2. Introductions
  3. Selecting a Business Idea
  4. Defining a Business Idea and Potential Customers
  5. Developing Your Marketing Plan
  6. Setting Your Price
  7. What Makes a Successful Business?
  8. Action Plan

Visa: Practical Business Skills

Category:Technology

Course Level Growing

Course Summary

Visa sees micro and small businesses as the backbone of the global economy. Our goal is to empower these enterprises and improve their livelihoods, ultimately creating a ripple effect throughout their communities. With greater financial and business knowledge, micro and small entrepreneurs can better manage their money and make confident, informed decisions about their businesses.

Visa’s Practical Business Skills offers free educational resources and interactive tools to help business owners around the globe start, manage and grow their businesses to help their communities prosper. Practical Business Skills offers visitors access to an up-to-date online library of interactive content, quizzes, video lessons and infographics as well as customizable business templates.

For more information, contact: info@practicalbusinessskills.com

Basics of Finance

Category:Finance/ Accounting

Course Level Growing

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Course Summary

How much do you need to sell to make a profit?

Learn basic concepts of business finance that help you calculate expenses and find out when you will make a profit. Explore using a spreadsheet to easily make necessary calculations.

In this course, you will learn how to:

  • Determine types of expenses
  • Calculate your break-even point
  • Use a spreadsheet to make your calculations easier

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