Training

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Enterprise Architecture in the Era of the Intelligent Enterprise

Category:Technology

Course Level Growing

Course Description

Modern companies are facing increasingly volatile market dynamics and the disruption of business processes and technology, which directly influences the enterprise strategy at both a strategic and an operational level. The Intelligent Enterprise is all about reinventing your company with AI, making it open and agile to master new challenges in a changing environment and creating an adaptable and future-oriented business platform.

Enterprise architecture (EA) supports the transformation journey towards the Intelligent Enterprise by providing concepts, models, and methodologies, which define the fundamental organization of the whole enterprise and its relations with ecosystems, leveraging new technologies and data for business innovations. Likewise, the enterprise architecture management (EAM) activities conducted in an organization to install, maintain, and develop the organization’s enterprise architecture and to consistently support business and IT goals, opportunities, and necessities.

The Intelligent Enterprise is not a ‘one-shot’ approach, and knowledge and experience of enterprise architecture and enterprise architecture management will help you significantly in transforming your company into an Intelligent Enterprise.

In this course, we’ll introduce you to the concept of the Intelligent Enterprise and its architecture – the business platform, tools, and methodologies to manage its complexity and transformation. We’ll discuss the value of the data and architecture of business platforms, how to simplify them and redesign processes around AI, and how to enable people – the most valuable resource in your enterprise. We’ll also show you how to influence leaders using enterprise architecture management.

To enroll in this course, please click the ‘Course Content‘ to be directed to the openSAP course website.

Course Benefits

Join this free online course to learn about how enterprise architecture is a key enabler in making the Intelligent Enterprise a success.

All About Marketing Automation – What it is & Why it works

Category:Technology

Course Level Startup

Course Description

Hear how you can respond to prospective buyers anywhere and everywhere, at any moment in time with triggered campaigns–from scoring specific actions to prioritizing leads for sales to creating timely emails from website visits.

Primer

Category:Technology

Course Level Startup

 

 

 

 

 

Course Summary

Improve your business and marketing skills with five-minute lessons. Primer is a mobile app with quick, interactive lessons on writing a business plan, making a great website, marketing a business online, and more.

(available in local language for Indonesia, Malaysia, Thailand, and Vietnam)

*This is a mobile application

Basics of Finance

Category:Finance/ Accounting

Course Level Growing

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Course Summary

How much do you need to sell to make a profit?

Learn basic concepts of business finance that help you calculate expenses and find out when you will make a profit. Explore using a spreadsheet to easily make necessary calculations.

In this course, you will learn how to:

  • Determine types of expenses
  • Calculate your break-even point
  • Use a spreadsheet to make your calculations easier

Productivity Programs

Category:Technology

Course Level Startup

Cover page - Productivity Programs

Course Description

Productivity programs are tools that you can use to create documents, presentations, tables, charts, and graphs. This course explores the most common productivity software applications used in business, in education, and at home. In this course, you will learn the features of various productivity programs such as word processing software, spreadsheets, presentation software, and databases. You will also learn how to select the right software to cater to your needs.

Course Benefits

Productivity programs are used in business for schedules, resumes, business plans, and more. These programs are widely known and used on a daily basis. In school, students are using these applications to write essays, create presentations, and organize their schedule. High Schools and Colleges have started demanding a typed final essay for a grade; forming these applications into a vital part of education. Others may use the applications at home for any other tasks, making these applications a universal tool.

Design Thinking and Challenge Management

Category:Technology

Course Level Startup

Course Description

Design Thinking and Challenge Management combine techniques that foster an innovation culture in companies with a human-centric approach.

Ongoing digitization sets totally new standards every day and brings a lot of new requirements to economies, businesses, and people. The digital transformation is changing society and is evident all around us.

Innovation cycles have accelerated massively and require a different behavior than in the past. Agile innovation is the prerequisite for success. Organizational changes have to be accompanied by personal or individual change, as digital transformation is only effective and successful in an enterprise when personal transformation happens in parallel.

Well-established methodologies and concepts have to be combined with new concepts that fit into today’s world. Design Thinking is a proven methodology that SAP offers to customers, but also uses itself to support out-of-the-box thinking and the development of new innovation approaches in an agile, fast, and structured way. With Challenge Management by Dr. Wladimir Klitschko, we invite people and organizations to experience a concept that complements agile corporate methodologies such as Design Thinking with meaningful personal strategies that enable people to confidently deal with the challenges arising from change.

To enroll in this course, please click the ‘Course Content‘ to be directed to the openSAP course website.

Course Benefits

Join this free online course with Dr. Wladimir Klitschko to learn about his Challenge Management philosophy and how the combination with Design Thinking fosters innovation on an enterprise and personal level. Coupling both methodologies provides professionals with the tools and methods to transform and innovate the businesses they are working in, and to develop personal skills to face the challenges that arise with digital transformation.

Basics of Logistics for Export

Category:Trade/ Logistics

Course Level Ready to Export


An overview of the fundamentals in logistics designed for micro, small, and medium-sized enterprises who want to export to new market segments overseas.

Effective Leadership

Category:Human Resources

Course Level Startup

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Course Summary

Discover different leadership approaches and understand when and how to use them to be a more effective leader. Learn how to become a stronger and more effective leader in all aspects of business.

In this course, you will learn how to:

hpAssess which leadership approaches are appropriate for different situations

hpUse desktop or mobile software to collaborate and communicate more productively as a leader

Cisco Leadership Course Webinar: Artificial Intelligence – Opportunity or Threat for SMEs?

Category:Management

Course Level Startup

Webinar Session

Wednesday, March 27, 2019

10.00 AM (ID, TH, VN)

11:00 AM (MY, PH, SG)


From Apple’s Siri and Amazon Alexa to Telsa’s self-driving cars, we are seeing more Artificial Intelligence (AI) technologies at work in business and daily living. Despite the seeming proliferation, it is still in the very early stages of development and because of that complex, time and resource consuming. Facing limited data, limited resources, and limited data science talent, is Artificial Intelligence – an opportunity or threat for SMEs?

Why Join the Webinar?

AI has already impact on competition, customer experience and is evolving extremely fast. Whether to adopt it or just want to prepare for its impact on our business, SMEs need to understand the consequences and changes AI is bringing into our environment. Find out about:

  • AI fundamentals for business leaders
  • Differentiate facts from fiction in terms of AI capability
  • Understanding business benefits of AI (use case examples)
  • What differentiates us in an AI centric world

About the speaker:

RobertRobert Schaffner

Robert Schaffner is a native Austrian and has lived and worked in Austria, Germany, Australia, and currently makes his home in Singapore. He started his career as a technologist 25 years ago at Siemens. In 2006, he co-founded Avodaq, a German IT system integrator. He co-founded the collaboration software company, Andtek, in 2011, which he later sold. Robert’s passion is teaching leaders, sales teams, and organizations how to have impact on individuals, organizations, and society.

He has just written a book with Pat Bodin and the title of the book is Get In the Boat – A Journey to Relevance.

Marketing Benefits vs Features

Category:Marketing

Course Level Startup

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Course Summary

How can you effectively promote the benefits of your products or services?

Learn how to effectively promote the advantages of your products or services to your target audience in order to help you increase sales. Learn how to use templates to create marketing materials.

In this course, you will learn how to:
hpUnderstand the difference between the benefits and features of your products or services and effectively promote them to your target market
hpUse online templates to create a flyer for your business

Cash Flow

Category:Finance/ Accounting

Course Level Startup

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How can keeping track of your cash flow help your business?

Explore how to monitor and track your cash flow. Learn how to customize a spreadsheet to track your cash flow. Learn why cash flow is important to your business, and how to make decisions based on the research and results you gather.

In this course, you will learn how to:
hpMake decisions about how to manage your cash
hpUse spreadsheet software to track your cash flow

 

Computer Security and Privacy

Category:Technology

Course Level Startup

Microsoft - Course 4 - Computer_Security_and_Privacy_Page_01

Course Description

This course helps you to identify the various threats to your computer and the data stored on it. You will explore how to protect your computer from these threats by taking some preventive measures. Finally, this course explains the ethical and legal issues related to Internet usage.

Course Benefits

Like any other electronic device, your computer is at risk from damages caused by accident or by intention. Some of these damages can be permanent. You can prevent your computer hardware, software, and the data stored on it from a number of damages by taking certain preventive measures.

Tool for Entrepreneurship and Innovation

Category:Operations

Course Level Startup

About this Course:

This Entrepreneurship and Innovation (EI) training is designed for individuals that have existing enterprises, particularly those that have been recently established or those that have identified problems.

After EI training, participants will better understand how to innovate through an innovative process, and how to use the tools presented to spend time on innovating within their businesses. Participants will have a new skill set and confidence to think creatively, come up with innovative ideas and test these with people in and outside their business.

The EI is part of  Community-Based Enterprise Development (C-BED), a low cost, innovative training program designed by the International Labour Organization (ILO) to support skills development and empowerment in local communities for improvements in livelihoods, productivity and working conditions.

Available Lessons:

  1. Overview of the programme
  2. Introductions
  3. What is Innovation
  4. Creative Thinking
  5. Problem Definition
  6. Create Ideas
  7. Filter
  8. Pilot
  9. Action Plan

Eligible for Certification: Yes

 

 

 

Expand Service Cloud with Digital Engagement

Category:Technology

Course Level Growing

Course Description

Engage with customers on their favorite communication platforms.

Course Objective

After completing this unit, you’ll be able to:

  • Engage with customers on any device to deliver exceptional experiences.
  • Add advanced phone support to your service console to deliver top-notch customer service.
  • Take customer calls by integrating your phone channel and service console.
  • Support customers on their favorite social media platforms.
  • Integrate social media with Social Customer Service.
  • Deliver proactive service to customers over messaging apps.
  • Set up a simple-to-use web chat channel using Embedded Chat in Lightning Experience.
  • Learn how to make customer service smarter and easier with chatbots.
  • Route work to the right agent for the job and get a complete view of your contact center.
  • Extend your native Android or iOS app to include features like knowledge, case management, and chat.
  • Gather insights from customers or employees with surveys.

Course Developer

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies — cloud, mobile, social, voice, and artificial intelligence — to connect to their customers in a whole new way. They are coming to us as their trusted advisor, and together we are transforming their businesses around the customer.

Salesforce Customer 360 is our vision for how we help customers with their digital transformations. With Customer 360, all your teams — marketing, sales, service, commerce, IT, and analytics — have a single view of customer data on an integrated CRM platform powered by AI.  Collaboration is easier, so employees can work together to build lasting, trusted relationships and deliver the intelligent, personalised experiences their customers expect.

Salesforce is committed to a set of core values — trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row. For information, please visit www.salesforce.com.

Finding Funding

Category:Operations

Course Level Startup

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Course Summary

How can you find funding to start or grow your business?

Explore sources for start-up funds for your business. Identify which sources are the best match for your needs and learn what to consider before you apply. Explore how to search the Internet to find potential funders and then bookmark sites you find using social bookmarking. Finally, learn how to download and print applications for funding.

In this course, you will learn how to:
hpFind sources for start-up funds
hpIdentify the sources that are best for your business needs
hpUse social bookmarking
hpDownload and print applications

 

Selling Online

Category:Finance/ Accounting

Course Level Startup

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Course Summary

How can you create effective online marketplace listings for your products?

Learn how to maximize the use of selling online in your business. Learn how to create effectively put together online listings for your products. Explore how you can use photo-editing software to improve your product photos and advertisements.

In this course, you will learn how to:
hpCreate effective titles, descriptions, and photographs for your online product listing
hpImprove your products’ photographs using photo-editing software

Profit and Loss

Category:Finance/ Accounting

Course Level Startup

2_Profit_and_lossCourse Summary

How can you tell whether you are making a profit?

Learn to calculate profit and loss (P&L) considering all costs, including your hidden expenses. Find out how to customize a P&L spreadsheet to fit your business.

In this course, you will learn how to:
hpFind your hidden expenses
hpCalculate profit and loss

Small Business Owners Training

Category:Operations

Course Level Growing

About this Course:

The Small Business Owners (SB) training builds on the key principles of business to develop the competencies needed for managing operations and making improvements. The emphasis is not on producing fully worked revisions of written business plans but on supporting business owners to develop the skills for assessing different business strategies and identifying practical improvements. The SB training is designed for individuals that have existing enterprises, particularly those that have been recently established or those that have faced difficulties.

After completing the training, participants will better understand how a business operates, how to assess different business strategies, and how to collaborate with others to promote their businesses success. Participants will have a new skill set and confidence to take action, make decisions and plan for the future of their businesses or prospective businesses.

The SB is part of Community-Based Enterprise Development (C-BED), a low cost, innovative training program designed by the International Labour Organization (ILO) to support skills development and empowerment in local communities for improvements in livelihoods, productivity and working conditions.

Available Lessons:

  1. Overview of the programme
  2. Introductions
  3. Better Marketing
  4. Improving Productivity
  5. Improving Quality
  6. Bookkeeping
  7. Understanding Costs
  8. Action Planning

Eligible for Certification: Yes

Managing Contact Information

Category:Operations

Course Level Startup

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Course Summary

How can you capture the right types of information about your customers and other contacts?

Explore how to gather and access key information about your customers, potential customers, suppliers, and other contacts.

In this course, you will learn how to:
hpRecord important information about your business contacts
hpCreate new contacts in a contact management system
hpSearch for contacts in a contact management system

 

Hiring Staff

Category:Human Resources

Course Level Ready to Export

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Course Summary

How do I hire the right people for my business?

Learn how to select the right candidate for a job and create a job application using word processing software. Go through the process of hiring staff for your business.

In this course, you will learn how to:
hpFollow a structured procedure to hire an employee
hpUse word processing software to create a job application

 

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