Build Your Executive Career on Salesforce

Course Description

Learn the skills needed to build your Executive Career on Salesforce

Course Objective

After completing this unit, you’ll be able to:

  • Learn the different Salesforce capabilities and best practices to be successful in your Salesforce Career
  • Grow your business, boost productivity, and make smart decisions with Sales Cloud.
  • Supercharge your agents with omni-channel tools and an intelligent service platform.
  • Build intelligent experiences for your customers with the Salesforce Platform.
  • Discover insights and predict outcomes with this powerful set of AI-enhanced features.
  • Explore our powerful suite of products and start building your digital marketing strategy.
  • Use Quip to improve your team’s collaboration and efficiency by addressing workflow bottlenecks.
  • Give customers a seamless commerce experience that integrates with your backend systems.
  • Use Experience Cloud to connect with your customers and partners.
  • Reflect on the value of diversity and inclusion at work and what you can do to promote equality.
  • Learn the Salesforce Great Manager Model and discover strategies for being a great manager.
  • Learn to lead a contact center in the digital era.

Course Developer

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies — cloud, mobile, social, voice, and artificial intelligence — to connect to their customers in a whole new way. They are coming to us as their trusted advisor, and together we are transforming their businesses around the customer.

Salesforce Customer 360 is our vision for how we help customers with their digital transformations. With Customer 360, all your teams — marketing, sales, service, commerce, IT, and analytics — have a single view of customer data on an integrated CRM platform powered by AI.  Collaboration is easier, so employees can work together to build lasting, trusted relationships and deliver the intelligent, personalised experiences their customers expect.

Salesforce is committed to a set of core values — trust, customer success, innovation, and equality of every human being. Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row. For information, please visit

Course Materials